terms-and-conditions

Definitions:

“Future Pay” means the World Pay system we use to take reoccurring payments
“After School Club” means a club run in a school and bookable only by pupils in that school
“Birthday Party” means a two hour party for 3-16 years old booked by the Parent/Carer
“Carer” means the person who is responsible for the pupil during a DanceBugs class
“Class(es)” means all classes that we offer:  (3-16 years) as per the booking made by the Parent/Carer.
“Contract” means the agreement between the Parent/Carer and DanceBugs once a booking has been confirmed and paid for.
“Fees” means the money chargeable for the DanceBugs classes/camps/birthday parties as per the booking made online or over the phone.
“Parent” means a parent or legal guardian of the Pupil who will be responsible for the payment of the Fees and who is the contracting party to this contract and who shall (if the Carer is not the Parent) be responsible for compliance with these Terms and Conditions by the Carer
“Pupil” & “Child” means the child registered onto a DanceBugs class
“Registration Fee” means the payment made by the Parent/Carer to register the pupil onto a DanceBugs Term for the first time.
“Registration Form” means the form completed by the Parent/Carer at point of registering
“Suppliers” means a company who has produced goods for DanceBugs.
“Coach” – means the person(s) delivering the DanceBugs class
“Term” means the dates of the classes running as advertised on the class summary section of the website.
“Website” means www.DanceBugs.com
“DanceBugs” means DanceBugs as named on the class summary section of the website, the company or person with whom you have entered into this contract.

Acceptance: 

  • All agreements relating to the teaching of the Classes, Holiday Camps, 1 to 1 sessions, Academy and/or Birthday Parties by DanceBugs to the Pupil and ongoing communication with Coaches, Franchisee and Head Office staff are subject to these Terms to the exclusion of all other Terms and Conditions.
  • No variation or addition to the Terms and Conditions shall be binding unless agreed in writing by DanceBugs and the Parent/Carer.
  • These Terms and Conditions shall be deemed to be accepted by the Parent/Carer once the box is ticked at point of booking on our website or on the booking form and confirmation of payment of Fees has been received by DanceBugs .
  • DanceBugs may cancel this contract at any time before the Pupil commences a Term, for any reason whatsoever. DanceBugs shall not be responsible for any loss or damage whatsoever arising from such cancellation but will refund Fees paid for the remaining Classes in the Term.

First Aid:

  • All coaches are trained in basic first aid and by accepting these terms you are agreeing for your child to receive first aid if required from our first aid qualified coaches.

Fees and Payment:

  • The Parent/Carer must pay for the Fees for the Term online prior to the Pupil attending the classes.
  • DanceBugs does not offer refunds for any reason whatsoever, other than as part of our DanceBugs Guarantee (see below).
  • DanceBugs Guarantee: DanceBugs will refund the Fees paid for a Term if the Parent/Carer decides they do not wish to return after their first class. If this is the case the Parent/Carer must inform Head Office within 24 hours of attending the class.
  • DanceBugs cannot refund any Registration Fees or credit/debit card charges from booking online.
  • If it is agreed for a refund to be given after 24 hours have passed, the £10 admin charge is applicable.
  • When paying monthly for your DanceBugs class,Parent/Carer will pay via Future Pay. This is a monthly payment of  £27  to attend your weekly class for 50 weeks. While monthly payments are received by DanceBugs ,  the Parent/Carer child’s space on the class will be secure.
  • To cancel your child’s place you must give 30 days-notice by contacting Head Office on 0121 77 77792 / [email protected] to request cancellation; we will then cancel your payment.
  • When a child is attending an after school club and/or Holiday camp, the Parent/Carer must collect their child at the specific time they have booked. Children must be collected on time. For every 15 minutes a child is uncollected after their pre-booked collection time we reserve the right to charge £5.

Cancellation:

  • DanceBugs reserves the right to cancel a Term for any reason whatsoever. In the event of a course being cancelled by DanceBugs, we will refund the Fees to the Parent/Carer for the remaining classes.
  • DanceBugs cannot refund any Registration Fees or credit/debit card charges from booking online.
  • DanceBugs Ltd does not offer refunds for classes cancelled by a Parent/Carer in the exception of our DanceBugs Guarantee.
  • In the event that a DanceBugs coach cancels one class during a Term due to illness and no replacement is available, an extra class will either be added onto the end of the Term or the Fees for one class will be discounted from the Parent/Carer next Term booking. This is down to the Franchisee’s discretion.
  • In the event that classes are cancelled due to an “Act of God” (e.g. disruption resulting from extreme weather conditions, earthquakes, etc), terrorist activity, strikes, or where local authorities/public guidance advise that classes should be temporarily suspended for health or other reasons, then no refunds will be given and it will not be permitted to defer classes during the affected period.

Parent and/or Carer obligations:

  • The Parent/Carer warrants that the information supplied on Registration Form, at point of booking, is accurate and up to date and that if any of this information changes DanceBugs is immediately informed.
  • The Parent/Carer and/or Pupil must not attend any Class whilst suffering from any serious illness or contagious disease or anything similar thereto.
  • The Parent/Carer takes full responsibility for the Pupil during a class and/or whilst on the premises for a class. The only exception for this is during an After School Club where the Franchisee or Coach has the responsibility for a Pupil.
  • By agreeing to these Terms and Conditions the Parent/Carer agrees to keep the content of the DanceBugs classes confidential and not to use or copy any aspect of the class directly or indirectly. Whilst the Pupil is attending a course and for a year afterwards, the Parent/Carer must not be directly or indirectly involved, in any way, in a business or organisation which competes with DanceBugs Ltd.

Birthday Parties

  • To confirm your booking a non-refundable payment of 50% of the quoted price for the Birthday Party must be made.
  • The balance of the party fee is due 2 weeks prior to the party date, if payment is not made by this time, DanceBugs reserve the right to cancel the birthday party.
  • Payment can be paid by cash/cheque and must be paid directly to DanceBugs
  • There is a minimum number of 10 attendees for each Birthday Party.
  • Changes of more than 2 attendees should be communicated to the DanceBugs Regional Manager at least 7 days before the Birthday Party.
  • The Parent/Carer take full responsibility for the pupils during a Birthday Party.

Holiday Camp

  • All bookings are non refundable and non transferable.
  • Children must be collected on time, for every 15 minutes a child is uncollected after their pre-booked collection time we reserve the right to charge £5.
  • DanceBugs nor any of its staff, nor persons involved with the organisation accepts liability for any losses or damage to personal belongings
  • DanceBugs reserves the right to cancel sessions due to low registration numbers, adverse weather conditions or any other unforeseen circumstances. If this does occur, we will offer alternative arrangements that will include an alternative activity, venue or full refund.
  • All bookings and payments must be made in advance, on the day bookings may be refused.

Liability Disclaimer

  • DanceBugs take all reasonable care in ensuring that its programmes are safe.  However, the Parent/Carer agrees that their child will be engaging in physical activities that may involve some risk of injury. The Parent/Carer acknowledges that they have been advised to consult with their child’s physician with respect to any past or present injury, illness, health problem or any other condition or medication that may affect their child’s participation in the DanceBugs programmes.
  • The Parent/Carer assumes the above risks and accepts responsibility for any injury sustained by their child and discharge and hold harmless DanceBugs Ltd, its Owners, Franchisees, and personnel including its Coaches and its Suppliers from any liability arising from any injury to your child or other persons or property caused by your child’s participation in the DanceBugs programmes.
  • DanceBugs takes no responsibility whatsoever for any loss, damage or expense incurred by a Pupil and or Parent/Carer whilst participating in a class or whilst on the premises of where a Class and / or Birthday Party is taking place.
  • DanceBugs reserves the right to exclude a Parent/Carer and/or Pupil from a Class and /Holiday Camp / Birthday Party permanently, or for the time they feel necessary, due to behaviour that is not deemed acceptable within a class.
  • The Parent/Carer agrees that any claim made against DanceBugs Ltd, its Owners, Franchisees, and personnel including its Coaches and its Suppliers, will be made in writing within 30 days of the incident taking place and failure to report in writing within this time will negate any such claim.

 General:

  • All merchandise must be paid for at time of purchase. Refunds on merchandise will only be offered in it is in re-saleable condition. If merchandise is proven to be faulty is must be returned to Head Office within 7 days for a refund.

These terms and conditions constitute the entire agreement between the parties hereto and supersedes prior agreements and understandings between the parties.

– See more at: http://www.DanceBugs.com/terms-and-conditions/#sthash.zLk4ZW6z.dpuf

 

 

PRIVACY STATEMENT

THE BUGS GROUP

PRIVACY STATEMENT

Who we are

In this privacy statement references to “we”, “us” and “our” are to The Bugs Group Limited with further references to “our Website” or “the Website” being  to www.thebugsgroup.comThe purpose of  this privacy statement is tell you how you can verify the accuracy of your personal information submitted to ‘The Bugs Group’ and or any of its branded / group operations, and how you can if required request that we delete or update your personal information. All privacy practices and methods described herein only apply insofar as permitted by the applicable standards, laws and requirements and as limited by the website your are visiting.

This said privacy policy also applies to our multiple trading styles within the group which are:

 

PRIVACY NOTICE FOR OUR MEMBERS

We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect before, during and after your booking with us. This notice explains how we comply with the law on data protection, what your rights are and for the purposes of data protection we will be the controller of any of your personal information.

This notice applies to you if you are either:

  • a parent/carer of an individual participant of any of the Bugs Group classes, Birthday Parties and/or Holiday Camps who has booked and/or registered his/her interest in participating in a class and/or camp; or
  • a coach, technical official or refereewho has registered their interest to find out more about training opportunities with us.

References to we, our or usin this privacy notice are to the Bugs Group Ltd.

We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we are not required to do so, but the Bugs Group General Manager has overall responsibility for data protection compliance in our organisation.

Contact details are set out in the “Contacting us” section at the end of this privacy notice.

Personal Information we may collect from you

When you sign up and/or register your interest for a Bugs Group class, Birthday Party and/or Holiday Camp, you may provide us with such as information regarding your:

    • personal contact details that allows us to contact you directly such as name, title, email addresses and telephone numbers;
    • records of your interactions with us such as telephone conversations, emails and other correspondence and your instructions to us;
    • any credit/debit card and other payment details you provide so that we can receive payments from you and details of the financial transactions with you;
    • use of and movements through our online portal, passwords, personal identification numbers, IP addresses, user names and other IT system identifying information;
    • records of your attendance at any events or competitions hosted by us;
    • images in video and/or photographic form and voice recordings; and
    • your marketing preferences so that we know whether and how we should contact you.

Participants

When you sign your child up to a Bugs Group class, Birthday Party and/or Holiday Camp you may also provide us personal informationabout your child:

    • full name
    • date of birth
    • details of next of kin, family members, emergency contacts;
    • health information – physical and/or emotional limitations

Coaches and officials

If you have registered with us to receive more information about our coaching opportunities you may also provide us with or we may obtain the following additional personal informationfrom you:

    • personal contact details that allows us to contact you directly such as name, title, email addresses, home address and telephone numbers
    • your date of birth;
    • number of dependants;
    • your current affiliated club or other organisation (if applicable);
    • coaching/teaching qualification and/or officiating history and any player rating (if any);
    • accreditation/qualification start and end date;
    • identification documents such as passport, utility bills.; and

SPECIAL CATEGORIES OF PERSONAL INFORMATION

We may also collect, store and use the following “special categories” of more sensitive personal information regarding you:

    • information about your health, including any medical condition, health and sickness records, medical records and health professional information; and
    • criminal record information

We may not collect all of the above types of special category personal information about you. In relation to the special category personal data that we do process we do so on the basis that

    • the processing is necessary for reasons of substantial public interest, on a lawful basis;
    • it is necessary for the establishment, exercise or defence of legal claims;
    • it is necessary for the purposes of carrying out the obligations and exercising our or your rights in the field of employment and social security and social protection law; or
    • based on your explicit consent.

In the table below, we refer to these as the “special category reasons for processing of your personal data”.

We may also collect criminal records information from you. For criminal records history, we process it on the basis of legal obligations or based on your explicit consent.

WHERE WE COLLECT YOUR INFORMATION

We typically collect personal information about our members when you create an account on our sites at footiebugs.com, yogabugs.com, dancebugs.com, thebugsgroup.com] to sign your child onto a Bugs Group class, Birthday Party and/or Holiday, to purchase any services or products we offer online,when you make a query and/or complaint or when you correspond with us by phone, e-mail or in some other way.

If you are providing us with details of referees, next of kin, beneficiaries, family members and emergency contacts they have a right to know and to be aware of how what personal information we hold about them, how we collect it and how we use and may share that information.  Please share this privacy notice with those of them whom you feel are sufficiently mature to understand it.  They also have the same rights as set out in the “Your rights in relation to personal information” section below.

  • Uses made of the information

The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this.

Purpose Personal information used Lawful basis
All Members
To administer any bookings you have with us and managing our relationship with you, [including arranging for any insurance] and dealing with payments and any support, service or product enquiries made by you All contact details, transaction and payment information, records of your interactions with us, and marketing preferences. This is necessary to enable us to properly manage and administer your bookings with us.
To arrange and manage any contracts for the provision of any merchandise, products and/or services. All contact and bookings details.

Transaction and payment information.

This is necessary to enable us to properly administer and perform any contract for the provision of merchandise/products/services.
To send you marketing information we think you might find useful or which you have requested from us, including our information about classes, parties, holiday camps and employment opportunities. All contact and bookings details and marketing preferences Where you have given us your explicit consent to do so.
To answer your queries or complaints Contact details and records of your interactions with us We have a legitimate interest to provide complaint handling services to you in case there are any issues with your bookings.
Retention of records All the personal information we collect We have a legitimate interest in retaining records whilst they may be required in relation to complaints or claims. We need to retain records in order to properly administer and manage your bookings and in some cases, we may have legal or regulatory obligations to retain records.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above

For criminal records history we process it on the basis of legal obligations or based on your explicit consent.

The security of our IT systems Your usage of our IT systems and online portals. We have a legitimate interest to ensure that our IT systems are secure.
For the purposes of promoting our classes, birthday parties and/or holiday campsand our events. Images in video and/or photographic form. Where you have given us your explicit consent to do so.
To comply with health and safety requirements Records of attendance We have a legal obligation and a legitimate interest to provide you and other members of our organisation with a safe environment in which to participate in sport.
Participants
To conduct performance reviews, manage performance and determine performance requirements and administer your child’s development and training requirements on any player pathway programme All performance and attendance data and information about your child’s health and medical condition.

Details of any affiliated club and/or county membership.

This is necessary to enable us to properly manage and administer your child’s development through the performance programme.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.

To make decisions about your child’s progression and development through any player pathway programme and to assist with the delivery of rankings and ratings All performance and attendance data and information about your health.

Details of any affiliated club and/or county membership.

This is necessary to enable us to properly manage and administer your child’s development through any performance programme.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.

To arrange for any trip or transportation to and from an event Identification documents, details of next of kin, family members and emergency contacts, transaction and payment information, health and medical information. This is necessary to enable us to make the necessary arrangements for the trip and/or transportation to the event.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.

To use information about your child’s physical or mental health (including any injuries) or disability status, to ensure their health and safety and to assess their fitness to participate, to provide appropriate adjustments to our sports facilities Health and medical information We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.
To gather evidence for possible grievance or disciplinary hearings All the personal information we collect including any disciplinary and grievance information. We have a legitimate interest in doing so to provide a safe and fair environment for all members and to ensure the effective management of any disciplinary hearings, appeals and adjudications.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.

For criminal records history we process it on the basis of legal obligations or based on your explicit consent.

Coaches and officials
To administer your attendance at any courses or programmes you sign up to All contact details, transaction and payment data.

Details of your current affiliated club or other, coaching/teaching qualifications and/or officiating history.

This is necessary to enable us to register you on to and properly manage and administer your development through the course and/or programme.
To conduct performance reviews, managing performance and determining performance requirements All performance and attendance data and information about your health.

Details of your current affiliated club or other, coaching/teaching qualifications and/or officiating history.

Qualification start & end dates.

This is necessary to enable us to properly manage and administer your development through the course and/or programme.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.

To comply with legal obligations, for example, regarding people working with children or vulnerable adults to comply with our safeguarding requirements Information about your criminal convictions and offences For criminal records history we process it on the basis of legal obligations or based on your explicit consent.
To arrange for any trip or transportation to and from an event Identification documents, details of next of kin, family members and emergency contacts, transaction and payment information, health and medical information. This is necessary to enable us to make the necessary arrangements for the trip and/or transportation to the event.

We process special category personal data on the basis of the “special category reasons for processing of your personal data” referred to in section 2 above.

For some of your personal information you will have a legal, contractual or other requirement or obligation for you to provide us with your personal information.  If you do not provide us with the requested personal information about your or your child (the participant), you may not be book a Bugs Group class, birthday party and/ holiday camp.

Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below.

Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent.  Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide certain member benefits to you.

DIRECT MARKETING

Email, post and SMS marketing:from time to time, we may contact you by email, post or SMS with information about products and services we believe you may be interested in.

We will only send marketing messages to you in accordance with the marketing preferences you set. You can then let us know at any time that you do not wish to receive marketing messages by emailing us at [email protected] You can also unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you.

Disclosure of your/THE PARTICIPANTS PERSONAL information

We share personal information with the following parties:

    • Any party approved by you.
    • To any governing bodies or regional bodies for the sports covered by our club:to allow them to properly administer the sports on a local, regional and national level.
    • Other service providers: for example, email marketing specialists, payment processors, promotional advisors, contractors or suppliers and IT services (including CRM, website, video- and teleconference services);
    • The Government or our regulators: where we are required to do so by law or to assist with their investigations or initiatives.
    • Police, law enforcement and security services: to assist with the investigation and prevention of crime and the protection of national security.

We do not disclose personal information to anyone else except as set out above.

TRANSFERRING YOUR PERSONAL INFORMATION INTERNATIONALLY

The personal information we collect is not transferred to and stored in countries outside of the UK and the European Union.

HOW LONG DO WE KEEP PERSONAL INFORMATION FOR?

The duration for which we retain your personal information will differ depending on the type of information and the reason why we collected it from you. However, in some cases personal information may be retained on a long-term basis: for example, personal information that we need to retain for legal purposes will normally be retained in accordance with usual commercial practice and regulatory requirements.  Generally, where there is no legal requirement we retain all physical and electronic records for a period of 6 years after your last contact with us.  Exceptions to this rule are:

    • Information that may be relevant to personal injury claims, or discrimination claims may be retained until the limitation period for those types of claims has expired.  For personal injury or discrimination claims this can be an extended period as the limitation period might not start to run until a long time after you have worked for us.

It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you change your phone number or email address.

You may be able to update some of the personal information we hold about you through your online account on our website. Alternatively, you can contact us using by using the details set out in the “Contacting us” section below.

COOKIES

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won’t be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

YOUR RIGHTS IN RELATION TO PERSONAL INFORMATION

You have the following rights in relation to your personal information:

  • the right to be informed about how your personal information is being used;
  • the right to access the personal information we hold about you;
  • the right to request the correction of inaccurate personal information we hold about you;
  • the right to request the erasure of your personal information in certain limited circumstances;
  • the right to restrict processing of your personal information where certain requirements are met;
  • the right to object to the processing of your personal information;
  • the right to request that we transfer elements of your data either to you or another service provider; and
  • the right to object to certain automated decision-making processes using your personal information.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us.  For example, we do not use automated decision making in relation to your personal data.  However, some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us”section below.

If you are unhappy with the way we are using your personal information, you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.

CHANGES TO THIS NOTICE

We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

CONTACTING US

In the event of any query or complaint in connection with the information we hold about you, please email [email protected] or write to us at Centre Court, 1301 Stratford Road, Hall Green, Birmingham, B28 9HH

Terms and Conditions & Privacy Policy | SafeGuarding | Child Protection | The Bugs Group